Dedicated Zoho Support With Expert Partner Consulting

Regardless of whether we licensed or implemented your Zoho application, our team is here to help you with any Zoho support request you have. We understand that our customers need continuous consulting, technical and user support to fully enjoy the benefits of using Zoho without any interruptions. Our dedicated team of Zoho consultants is ready to assist you to achieve and maintain operational excellence.

Inspiration

I resolved, contrary to my first intention, to make the being of a gigantic stature.

The Moments

I resolved, contrary to my first intention, to make the being of a gigantic stature.

Journey

I resolved, contrary to my first intention, to make the being of a gigantic stature.

Colorado

I resolved, contrary to my first intention, to make the being of a gigantic stature.

Our Support Options Are Designed to be Flexible and Responsive to Your Needs

Our different support levels enable you to choose the level of Zoho support that best suits the needs of your business.

Standard

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 24 hours
10 hours of Support/Month

R4,750 / month

Annual Contract

Professional

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 8 hours
15 hours of Support/Month

R8,000 / month

Annual Contract

Advanced

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 4 hours
20 hours of Support/Month

R11,250 / month

Annual Contract

Enterprise

Please contact us for custom Enterprise pricing.

An Enterprise solution that combines all the features in Advanced with extended training and on-boarding assistance, automation support and a dedicated Account Manager.

Need more hours? No worries. We can provide them at R950/hour.

*Support SLA - The maximum amount of time in which a Solution Expert will respond to questions and issues.

Service Plan FAQs

What are 'In plan access' hours?

'In plan access' hours?

'In plan access' hours refers to the amount of included hours in your plan, whereby you can access Infolytics Business Solution Expert resources in a calendar month.

What can I use my hours for?

What you can use your hours for

You can access Infolytics's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.

How do I know how many hours I have used for the month?

Tracking how many hours you have used

All activity is time tracked and reports will be available to you to monitor.

What type of interactions will be time tracked?

Activities that will be tracked

Inbound and outbound phone calls
Remote assistance sessions
In person meetings and coaching sessions
Email tickets and tasks completed on behalf of customer

How available will the Infolytics solution experts be for me?

Availability of Infolytics Experts

Your Business Solution Expert deals with only a handful of customers ensuring high availability, fast execution and focused attention.

What if I need more hours?

Need more hours?

If you run out of 'in plan access' hours for the month, you will start being billed at the 'out of plan access' hours rate of R850.00 per hour.

Expert Plan	In Plan Access	Out of Plan Access Limit	Total Monthly Access
Service	10 hours	2 hours	12 hours
Service Plus	15 hours	2 hours	17 hour

Do unused 'In bundle access' hours roll over to the next month?

No, the unused hours do not roll over.

Can I upgrade my plan if I need more hours?

Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again.

Can I get a custom plan?

Custom Plans

Yes. Please contact Infolytics if you require a custom plan.

What if I need more than the allocated hours access per month?

Need more than the allocated hours access per month?

If you have used both your 'in bundle' and 'out of bundle' access hours allocation for the month you can still purchase additional hours on an ad-hoc basis (R850 per hour).

I don't require a monthly plan, can I purchase ad-hoc hours?

You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R750 per hour billed in 30 minute increments.

How long is the contract term?

Length of contract

All plans have a minimum of 12 months contract term.

Do Expert Service plans include implementation services?

Implementation or customization services

Expert Service plans can be used to implement the Zoho platform.

Dedicated Zoho Support With Expert Partner Consulting

Inspiration

The Moments

Journey

Colorado

Our Support Options Are Designed to be Flexible and Responsive to Your Needs

Standard

Professional

Advanced

Enterprise

Service Plan FAQs

'In plan access' hours?

What you can use your hours for

Tracking how many hours you have used

Activities that will be tracked

Availability of Infolytics Experts

Need more hours?

Do unused 'In bundle access' hours roll over to the next month?

Can I upgrade my plan if I need more hours?

Custom Plans

Need more than the allocated hours access per month?

I don't require a monthly plan, can I purchase ad-hoc hours?

Length of contract

Implementation or customization services

Get Support

Sales & Marketing

Finance & Accounting

HR & Office

Data & Collaboration

IT & support

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