Our Expert Service Plans

We provide ongoing support, one-on-one coaching and expert advice to ensure customers maximise ROI on their Zoho investment.

The Zoho product suite consists of more than 45 ever evolving applications spanning Sales, Marketing, Support, HR, Accounting and Operations.

Customers need ongoing support and expert advice to effectively administer their current Apps and to overcome specific business challenge.

Request Support

Drive Adoption

Get expert advice on Zoho best practices, adoption strategies and proactive recommendations.

Boost Productivity

Expert one-on-one coaching helps you solve key business objectives no matter where you are on your Zoho journey.

Service Plan Pricing

Infolytics's Service and Service Plus plans offer even more help from experts so you can achieve success faster.

Service

Technical Support
Help Desk Support
Training – Hand Holding
Developer Support- Solution Optimization
Product and Business Expert
In Plan Access Included
Out Of Plan Access Rate* R850 per hour

R7,500 / month

1 Year Contract

Service Plus

Technical Support
Help Desk Support
Training – Hand Holding
Developer Support- Solution Optimization
Product and Business Expert
In Plan Access Included
Out Of Plan Access Rate* R850 per hour

R11,250 / month

1 Year Contract

Service Plan FAQs

What are 'In plan access' hours?

'In plan access' hours?

'In plan access' hours refers to the amount of included hours in your plan, whereby you can access Infolytics Business Solution Expert resources in a calendar month.

What can I use my hours for?

What you can use your hours for

You can access Infolytics's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.

How do I know how many hours I have used for the month?

Tracking how many hours you have used

All activity is time tracked and reports will be available to you to monitor.

What type of interactions will be time tracked?

Activities that will be tracked

Inbound and outbound phone calls
Remote assistance sessions
In person meetings and coaching sessions
Email tickets and tasks completed on behalf of customer

How available will the Infolytics solution experts be for me?

Availability of Infolytics Experts

Your Business Solution Expert deals with only a handful of customers ensuring high availability, fast execution and focused attention.

What if I need more hours?

Need more hours?

If you run out of 'in plan access' hours for the month, you will start being billed at the 'out of plan access' hours rate of R850.00 per hour.

Expert Plan	In Plan Access	Out of Plan Access Limit	Total Monthly Access
Service	10 hours	2 hours	12 hours
Service Plus	15 hours	2 hours	17 hour

Do unused 'In bundle access' hours roll over to the next month?

No, the unused hours do not roll over.

Can I upgrade my plan if I need more hours?

Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again.

Can I get a custom plan?

Custom Plans

Yes. Please contact Infolytics if you require a custom plan.

What if I need more than the allocated hours access per month?

Need more than the allocated hours access per month?

If you have used both your 'in bundle' and 'out of bundle' access hours allocation for the month you can still purchase additional hours on an ad-hoc basis (R850 per hour).

I don't require a monthly plan, can I purchase ad-hoc hours?

You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R750 per hour billed in 30 minute increments.

How long is the contract term?

Length of contract

All plans have a minimum of 12 months contract term.

Do Expert Service plans include implementation services?

Implementation or customization services

Expert Service plans can be used to implement the Zoho platform.